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Wednesday, July 20, 2011

HR Magazine - Diversity: interview with Fiona Cannon, director of diversity and inclusion at Lloyds Banking Group

UK-based Lloyds Banking Group talks diversity:

HR Magazine - Diversity: interview with Fiona Cannon, director of diversity and inclusion at Lloyds Banking Group: "In other words, LBG has twigged to the amount of money that comes into the bank from diverse customer bases - and for them to wish to bank with Lloyds, customers need to engage with staff they can empathise with.

'Half our customers are women,' Cannon explains. 'Three million of our customers have a disability. The disabled market is worth �80 billion a year to the economy and this is set to grow with an ageing population.'

The same is true for ethnic minority customers - worth a potential estimated �103 billion annually to the country, according to Cannon - as well as the lesbian, gay, bisexual and transgender (LGBT) market, thought to be worth �70 billion."

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