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Tuesday, August 26, 2014

Do you have to be friendly to customers that stalk you? Costco Says Yes

Do you have to be friendly to customers that stalk you? Costco says yes, but not according to the EEOC, which is suing Costco.

"John Rowe, the EEOC district director in Chicago, said that the agency's administrative investigation revealed that the employee repeatedly complained to her managers at the Glenview, Ill., Costco where she worked about being pursued, approached, and confronted in the Costco by the man.  In addition, Rowe said, the employee eventually obtained an order of protection against the warehouse member for the unwelcome stalking.

"The employee's efforts weren't enough for Costco," Rowe said.  "One of her managers apparently told the young woman that he agreed the man was 'not right' and that Costco would monitor the situation.  But what actually happened was that when the situation persisted and the employee complained to the police, Costco management allegedly yelled at her and told her to be friendly to the customer."

Read more: http://www1.eeoc.gov/eeoc/newsroom/release/8-25-14a.cfm

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